Career Opportunities

Company: Carson Dunlop & Associates
Title: Customer Service Representative – Inside Sales
Job Function: Home Inspection inside sales and service, order processing, general administrative duties
Reports To: Manager, Customer Service
Positions Available: 1 to 2

Posting date – February 2008

Overview:

Carson Dunlop and Associates is Canada’s most trusted and respected Property Inspection Company! We operate successful businesses in all sectors of our industry – residential and commercial property inspection, education and training for new inspectors, report writing systems and continuing education for realtors.

Carson Dunlop & Associates Ltd. is a progressive, growing and profitable business. Our primary area of business is home inspection and related services. We are looking for dynamic, personable individuals to join our team.

Position Overview:

You have a strong background in sales and superior customer service. You love diversity, are easily adaptable to change and thrive in a fast paced environment. You’re phone skills are superb and you thrive in a customer service environment. You are able to react quickly and have a strong attention to detail.

Key Responsibilities:

• Inside sales of incoming home inspection requests
• Order processing and entry
• Handling home inspection department requests, i.e. information packages, follow-ups, new lead generation
• Generation of various market and business reports
• Ensuring excellent customer support
• Completion and delivery of inspection reports
• Various administrative duties

Required Skills:

• Inbound and outbound phone sales background
• Exceptional and proven customer service experience
• Excellent phone and communication skills
• Experience with a multi-line phone system
• Excellent organizational skills, with the ability to multi-task, prioritize and produce accurate results are essential.
• Strong computer skills (All Microsoft Office products and ideally Adobe products)
• A self initiator with the ability to proactively pursue assigned and unassigned work priorities
• Able to work independently and with minimal supervision

Position Status:

This position is permanent full-time. The primary responsibilities including customer service, home inspection sales, report generation and general administrative duties. This position is based out of our head office located at 120 Carlton St in Toronto.

Schedule:

Hours of work will be 8:00 AM to 4:00 PM with the possibility of overtime as required.

To Apply:

Please send your resume in confidence to Ryan Haffner at ryan@carsondunlop.com. For further information on our companies you can visit us at www.carsondunlop.com

Thank you for your interest. Only those candidates who meet the position criteria will be contacted. No direct phone calls please.

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